Terms & Conditions
Errors on our site
Despite our efforts to ensure that the information on our website is accurate, complete and current, there may be instances when informatfion about a product contains inaccurate or incomplete data, including data about the product's price or availability. We make no warranty or guarantee that the information on our website is error-free, complete, or current. We reserve the right to correct errors and/or update the content on our website at any time without notice. We also reserve the right to refuse or cancel any order containing any error or inaccuracy, including after the order has been submitted, whether or not the order has been confirmed and your credit card charged. If your order is canceled after your payment has been processed, we will issue a full refund to the original pay type. We also reserve the right to cancel or reject any order at our discretion.
Prices and availability are subject to change without notice.
US$ prices displayed are only for guidance to our international customers.
The customer is responsible to settle all import charges and duties in the destination country.
Prices and Shipping Charges are subject to Sales Tax and applicable governmental fees when applicable.
All trademarks and trade names used herein are property of their respective owners.
Although we try to assure accuracy, Pet Shop Egypt cannot be responsible for typographic errors on this website.
Upgrade offers and special promotions are subject to change without notice.
Manufacturer's warranties in effect at time of purchase apply and depend on manufacturer policy or manufacturer's agent.
Manufacturer's specifications subject to change without notice.
Pet shop Egypt reserves the right to blacklist any customer and/or refuse any order without reason.
Customers are responsible for ensuring that the products they buy do not violate any rules or laws in the destination country. Ownership of the products are transfered to the customer once they are shipped.
Egyptian laws are the applicable laws to all transactions and any disputes shall be ruled in Egyptian Courts .
Shipped and Home Delivery products
You may have your product delivered to your home via one of our available home delivery options. We deliver orders on normal business days, which are Sunday through Saturday excluding government holidays. You assume all risk of loss for shipped products. Order information such as billing or shipping address that is inaccurate or incomplete may result in delays. Products can not be shipped to incomplete addresses. In cases of not accepting the delivery for reasons other than wrong items, the customer agrees to pay the shipping charges incurred and/or specified on the invoice.
Ordered product package may be opened by our shipping carriers for screening and secutiry reasons.
We are unable to refund any online purchase from the time your order is placed (when you click the Checkout button) until the product is received by you and returned to us. If you are not completely satisfied with your purchase after receiving your product, please review our returns policy.
If you are not completely satisfied with a product, Pet Shop Egypt will gladly exchange or refund the purchase - at it's own discretion - within 5 business days of the return request date, according to the notes below.
Boxes and packing material have to be in the original condition and the product has to be unused and box unopened.
All claims for shortages/ misshipments /misbillings/returns must be made within 1 day of delivery.
Returns are for replacement or merchandise credit only. The value shall not include any shipping charges. A copy of Pet Shop Egypt's invoice must be included with all returns.
All items must be returned complete and in their original boxes or packages with all original parts/documentation; if items are not returned with their packages or if any other item or documentation is missing, products will not be accepted as a return item.
All returns must be shipped freight prepaid, the customer is responsible for all freight and shipping charges.
All returns are subject to 15 % restocking fee.
In respect to third party products, the customer shall only be entitled to the benefit of any warranty or guarantee given by the third party manufacturer or agent.
The warranty does not apply to defects resulting from improper or inadequate installation use or maintenance; actions or modifications by unauthorized third parties or the customer or accidental or wilful damage.
The repairing location will depend on the third party repairing policy. Pet Shop Egypt will inform the customer with the third party's contact information and repair facility. Pet Shop Egypt might on behalf of the customer inform the third party of sales date and customer information required for maintenance.
The repairing period depends on the manufacturer's agent but is in general 1 – 7 days, weekends and legal vacations are not included.
If the warranty sticker is removed, the warranty is considered void. If items are returned without their boxes and packages, the warranty may be considered void as well.
In the case of sending your product for servicing under warranty please make sure that product is returned with all its packaged components and its package intact as received.
By accepting the invoice the client is in agreement that all components are in good condition and all warranty conditions are acceptable as above.
All shipping charges are based on average package weight and dimension. This may be different from actual weights of products. Shipping charges can be computed while finalizing your order prior to completion.
Information we collect online
Information needed to make a purchase: When you make a purchase, we ask for your name, address, phone number, email address and other information necessary to complete and track your order
Information needed to create an account: You may create an account through petsegypt.com at any time by providing your email address and designating a unique access password. You do not need to create an account in order to visit our site. Creating an account allows you to save certain billing information so that you can track the status of your orders and set your ordering preferences. For your privacy and security, we do not store credit card numbers in your account. You may change saved account information at any time.
Cookies and other computer information: When you access petsegypt.com small text files known as "cookies" will be stored on your computer's hard drive. A cookie allows us to enhance and customize your online shopping experience and improve the design of our site. These cookies store random ID numbers and information about your first and last visits, number of visits, shopping cart contents. You may set your web browser to notify you when you receive a cookie and you may also erase cookies from your browser after shopping. If you delete our cookies, you limit our ability to personalize petsegypt.com for your next shopping visit; however, deleting a cookie will not prevent you from shopping and purchasing at our site in the future.
We also may collect certain technical information from your computer. This technical information may include your Internet Protocol (IP) address, your computer's operating system, browser type and the address of a referring website, if any. Except in the case of IP addresses, this technical information cannot be used to identify you. Further, we do not normally use IP addresses to identify anyone. We may do so, however, to identify unauthorized activities and pursuse legal action.
How will my information be used?
Information collected on petsegypt.com may be used in the following ways:
Schedule deliveries of merchandise that you purchase online.
Create an online account for you at petsegypt.com
Confirm and track your orders.
Respond to your customer service inquiries.
Provide promotional communication and other information to you, if you choose to receive them.
Offer the products you want.
Optimize our advertising campaigns.
Customize your shopping experience.
Revise our website design based on anonymous information about our site visitors.
We do not rent or sell your name to third-party companies for their marketing purposes. We do provide your information to reputable organizations that help us to fulfil your order.
Accessing and updating my information
You can access and correct information you have shared with us online if you have established an account with petsegypt.com. Simply log in with your username and password and edit or delete whatever information you wish. Do not share your petsegypt.com password with anyone.
We protect our databases with various physical, technical and procedural measures and we restrict access to your information by unauthorized persons.
All content included on or comprising petsegypt.com website including information, data, software, photographs, graphs, videos, typefaces, graphics, music, sounds and other material (collectively "Content") is protected by copyright, trademark, patent or other proprietary rights, and these rights are valid and protected in all forms, media and technologies existing now or developed in the future.
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account and password.